Integrate for Success

Implementing an ERP system has helped Sonoco integrate its operations in 35 countries.

Invest according to the market

Sonoco's capital equipment investment strategy has been dictated by what Tiede categorizes as a shift from a more traditional homogenous market. "The North American market has historically been a very homogenous one," he says. "What we and other companies are realizing is that you can't sell a product the same way using the same messaging in vastly different markets such California and Florida." In short, he says, the days of exceptionally long runs don't exist now. "Everyone is fixated on managing their costs and reducing inventory," he adds. "They recognize that there are cultural and language differences in some of the markets and, as a result, shorter runs are a better choice in targeting these specific markets." Time to market and the ability to give customers the answers they need quickly are paramount. Although Sonoco has bought three presses within the last three to four years, its key investments have been for information systems.

Enterprise integration

In November and December 2007, Sonoco performed an analysis of its own operations and reviewed four different ERP systems. "We focused on what we needed, which included what we need to assist our customers and respond to our customers' needs, and not necessarily what everybody wanted," says Tiede. "It was about serving our business, not having a system we had to serve." The company quickly narrowed its candidates to two and, in February 2008, chose the Radius Systems PECAS Vision Solutions for Packaging. "At the end of the day, we selected the system that we believe gives us the most flexibility, and the support organization was prepared to work with us," asserts Tiede.

ERP rollout

According to Tiede, Sonoco had a number of different systems running its business. The company recognized that it had to give its people the appropriate tools so they can make informed decisions in real time, and it also needed to ensure that it could communicate information in an appropriate fashion and in a timely manner to support the needs of its customers.

"We had a cross-functional group that identified the system we chose that owned the project," says Tiede. "And it was an operational team, not an IT team and owned the project. We put together a fairly aggressive implementation program, and we put together a group that was going to stay together during that whole implementation." Each member of the group had area-specific knowledge, like finance or operations. Plus, Sonoco engaged employees at the plant level. "As we went from one site to another site, we would take some plant people along to help implement at the next facility," states Tiede. "At the next facility, you would now have users teaching other users."

The system was fully implemented across all sites in November 2009.

Real-time information is key

From an improvement and efficiency standpoint, having one ERP system, versus a number of systems, was a vast improvement over Sonoco's previous setup. "Simply putting together information for ourselves internally, as well as trying to put information together for our customers, would require our people drilling into a number of different systems," says Tiede.

He cites the following example as an illustration of how installing the new system resulted in efficiency improvements. "Not long ago, one of our vice presidents of sales called and said he was able to respond to a specific request with a customer on the phone that took a total of 3.5 minutes—he timed himself," laughs Tiede. "Previously it would have taken a couple of days to aggregate that data and would have required at least two people to go into the systems to pull the information out. So, from an efficiency standpoint, being able to respond in real time to our customers is critically important."

Flex pack application

Tiede is bullish about flexible packaging. He considers it the packaging format of the future, especially when you look at other regions of the world. "Asia, for example—consumers there have leapfrogged other packaging formats and moved directly into the flexible packaging format as the package of choice," he asserts. "Clearly we're seeing it in Europe. So, it will be a global phenomenon, and we will continue to see growth in this space."

However, Tiede recognizes how speed to market, due to shorter run demand, impacts the market. That's where the new ERP system will prove its mettle. "As I take a look at where the market overall is going, information and working with real-time demand data is critically important, so having a system that allows us to do that and connect our customers as well as our suppliers is important," he says.

"You have to have a system that is going to give you a snapshot, understand what the real demand is, and how we're going to respond to our supply side, as well as on the scheduling side in the businesses. Because inventories and run sizes continue to shrink, those that can respond and bring speed to market I believe will be the winners." pP

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