Packaging Powered Through Information
Deluxe Packages uses its integrated information systems to improve bottom-line performance and provide enhanced customer service.February 2012 By Chris Bauer
The famous quote "Knowledge is Power," commonly attributed to Sir Francis Bacon, can be tied to a transformation that has taken place at Yuba City, Calif.-based Deluxe Packages. Just a few years ago, employees at the company struggled when it came to securing accurate information about production, quality, and customer service.
The problem was, they were lacking a way to obtain reliable information throughout the production process. Something needed to change going forward in order for the company to remain competitive and successful.
Deluxe Packages, a subsidiary of privately held Paperboard Packaging Corp. (PPC), has a history dating back to 1969 when it was founded by Jack Williams in South Gate, Calif. With a steady stream of expansion, both organically and via acquisitions, the company settled into consolidated operations in Yuba City under the leadership of Jack Williams' son Mark, who took over as president and CEO in 1999.
Through this time, Deluxe Packages was using a home-grown information management system, patching together different modules from various manufacturers. Not surprisingly, nothing interacted.
"The amount of information we had with our [prior] system wasn't providing the level of information needed to grow our business," recalls IT Manager Lisa Cunningham. "The need for accurate and timely information across all functional areas drove our decision to upgrade."
So in June 2009, the company went live with the EFI Radius ERP/MIS solution. It now had the knowledge and information needed to thrive and grow in the package-printing industry. There was no looking back after the company leveraged the information and capabilities provided by its new system.
Deluxe Packages uses EFI Radius software with the Shop Floor component and dedicated data control units. The Pecas Scheduling Assistant and PSA Connect integrate all the modules together, Cunningham notes. For accounting, the company uses EFI Open Account software, which again is fully integrated with the EFI Radius software.
"We looked at many systems and some of the factors [we looked for] were ease of use, timing of implementation, an out-of-the-box product that would fit our needs, and acceptance and use within our industry," Cunningham points out.
The benefits of the EFI Radius ERP/MIS solution were noticed immediately. Deluxe Packages personnel were able to see what was happening on the production floor in real time. They could then immediately make shifts in the jobs they were producing and make the operation more productive and profitable, without affecting the quality of the product. This was a game changer.