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Subscriptions

Published monthly, packagePRINTING's features follow the "workflow" that you encounter in the daily operation of your plant. Our monthly departments focus on prepress, onpress and offpress functions, as well as printing materials and technology updates that will give you the solutions and information you need to stay competitive and profitable in today's business environment.

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CUSTOMER SERVICE:

Our Customer Service Department is available from 8:30 - 5:00 ET by calling 800-818-8174 (outside the US call 215-238-5338), via e-mail at magazinecs@napco.com or by faxing 215-238-5217. You may also contact us in writing at: Package Printing, North American Publishing Company, 1500 Spring Garden Street - 12th Floor, Philadelphia PA 19130.

View our complete privacy policy at http://www.napco.com/privacypolicy/

To help save you time we've put the answers to our most frequently asked questions right here.

1. How do I change my address on a free subscription?
2. How do I change the name on a free subscription?
3. How do I renew my subscription?
4. How do I cancel my subscription?
5. How long will it take to get my first issue?
6. How come I can get this magazine for free?
7. How do I get a replacement copy?
8. How do I buy a single copy?
9. Why do I have to fill out a form every year?
10. I didn't request this, why am I getting it?


1. How do I change my address on a free subscription? 

Please fax a copy of your current mailing label to 215-238-5217, e-mail us at  magazinecs@napco.com or call our customer service department.  Please be sure to provide us both your new and old adress plus a way to reach you in case we have a question.  


2. How do I change the name on a free subscription?

Due to audit regulations we can change your name but can not transfer a subsciption from one individual to another at the same company.

To request a free subscription in your own name visit http://sub.packageprinting.com/IRnew?pk=web912 to complete a brief form.

To cancel the old subscription please fax a copy of the current mailing label to 215-238-5217 or call our customer service department.  Please be sure to provide us with the magazine name, your name and complete mailing address and a method to reach you so we can confirm your cancellation


3. How do I renew my subscription?

In order to renew your free subscription you will need to complete an online found at http://sub.packageprinting.com/IRrenew.  

4. How do I cancel my subscription?

You may cancel your free subscription at any time by either faxing a copy of your mailing label to 215-238-5217, via e-mail at magazinecs@napco.com or by calling our customer service department from 8:30 to 5:00 ET. If you do not have a magazine label please be sure to provide us with the magazine name, your name and complete mailing address and a method to reach you so we can confirm your cancellation.

While we make every attempt to remove you from our list as quickly as possible you may receive one to two additional issues from us. If you continue to receive issues past this time frame please contact our customer service department.


5. How long will it take to get my first issue?

North American Publishing Company offers free subscriptions to individuals who meet specific pre-established demographic criteria which has been set for each of our titles. Individuals who satisfy this criteria are added as non-renewing subscribers are removed. While it typically takes 6-8 weeks to receive the first issue, it may take several months on some titles due to high demand.

To find out about the status of your request, please contact our customer service at 800-818-8174 (outside the US, call 215-238-5338) or e-mail magazinecs@napco.com. For subscribers who do not qualify for free subscriptions, paid subscriptions are available by using the same contact information.


6. How come I can get this magazine for free?

We are able to offer complimentary subscriptions to select individuals because our costs are offset by the advertising revenue generated by each title.


7. How do I get a replacement copy?

Unfortunately we are unable to provide replacement copies on a complimentary basis. Replacements can be purchased while supplies last by contacting our back issue department from 8:30 - 5:00 ET at 215-238-5361 or kkling@napco.com.


8. How do I buy a single copy?

Single copies may be purchased while supplies last by contacting our back issue department from 8:30 - 5:00 ET at 215-238-5361 or kkling@napco.com.


9. Why do I have to fill out a form every year?

Subscribers who receive our publications for free are required to fill out a request form every year so that North American Publishing Company can comply with U.S. postal service regulations and to provide our editors with updated demographic information which helps them keep editorial content relevant.


10. I didn't request this, why am I getting it?

From time to time, we purchase mailing lists of people who meet the pre-established criteria for each of our magazines and send out sample copies. If you do not wish to continue to receive these free sample copies, please contact our customer service at 800-818-8174 (outside the US, call 215-238-5338) or e-mail magazinecs@napco.com.